Returns and refunds

You have fourteen calendar days from receiving the order to withdraw without giving reasons.

To do so, write to hola@primepeptides.es quoting the order reference. We confirm the return address and the steps.

The law excludes some products from withdrawal, and two cases apply here:

• Sealed vials opened after delivery, for reasons of hygiene and compound integrity.
• Products taken out of their storage conditions, which can no longer be guaranteed.

The product must come back complete, unused and with its seal intact, in its original packaging and with the certificate of analysis if it was supplied on paper.

A product returned with signs of use or a broken seal is not eligible for a refund.

Once the return arrives and its condition is checked, the order amount is refunded through the same payment method within fourteen calendar days at most.

If payment was made in crypto, the refund is issued in the euro equivalent at the exchange rate applied when charged, unless we agree otherwise.

Return shipping is paid by the buyer, unless the reason is a mistake on our side or a faulty product.

If the parcel arrives damaged or the contents are not what you ordered, tell us within seven days of delivery, with photographs of the packaging and the vials.

In that case we replace the order or refund it in full, shipping included, at no cost to you.

If tracking stalls or delivery fails, write to us with the reference. We open a claim with the courier and, depending on the outcome, resend the order or refund it.